Jun 02,2023
The Prospects and Obstacles of Cross-border e-Commerce
China Post small parcel is also known as China Post Air Mail, postal parcel. It refers to the parcel which weighs less than 2kg, the sum of the length, width and height of the outer parcel is less than 90cm, and the longest side is less than 60cm and is sent abroad by the air mail service of China Post.
The parcel includes both registered and surface mail services, which can be delivered to all postal outlets around the world. Registration service rate is slightly higher, can provide online tracking and query services. China Post air parcel customs clearance will not produce customs duties or customs clearance costs, but there may be import duties when imported in the destination country, which are different according to the provisions of the customs tax law of each country.
Tracking China Post Air Mail
To track a China Post shipment, simply enter your tracking number in the search field above and click "Track Package".
Registered mail can be tracked through the China Post Tracking System.
Tracking Unregistered China Postal Parcels
Unregistered China Postal parcels usually have 13 alphanumeric characters (UG533573760CN), starting with the letter U. The parcels can be tracked only after they have passed through China Post. Unregistered parcels are only traceable during transit through China. Once the parcel is exported to its destination, it cannot be tracked because it is an economic delivery and the parcel is not registered at the transit point. The only exception is Kazakhstan's postal service, KazPost, which supports tracking of unregistered mail entering Kazakhstan.
Parcel delivery requirements
1. Specification Limit: weight does not exceed 2KG
－Non-cylindrical goods: length + width + height ≤90CM, unilateral length ≤60CM, length ≥14CM, width ≥9CM;
－Cylindrical goods: twice the diameter + length ≤104CM, unilateral length ≤90CM, twice the diameter + length ≥17CM, length ≥10CM;
－A clear recipient's address and postcode;
－Please fill in the customs declaration form and parcel surface in accordance with the regulations, and declare the articles in both Chinese and English.
2. Product Restrictions:
－It is prohibited to mail articles that cannot be mailed or exported as stipulated by the state;
－It is forbidden to mail dangerous, explosive, radioactive or inflammable articles;
－Live animals and plants and perishable products cannot be mailed.
Advantages
1. Price advantage: The price is affordable. Compared with other modes of transportation (such as DHL, UPS, FedEx, TNT, etc.), China Post parcel has an absolute price advantage, and it is cheaper than Hong Kong parcel. (Detailed tariffs can be found on the official website of China Post.)
2. Globalization: China Post air mail can deliver products to customers in almost any country or region in the world, as long as there is a post office (except for a few countries and regions), which greatly expands the market space of foreign trade sellers.
3. Wide range of applications: eBay, Dunhuang and other platforms can be used.There are generally no special postal restrictions, except for international contraband and dangerous goods.
4. Enquiry Service: China Post packet is relatively safe, almost will not be swapped; Registration can be tracked throughout.
5. Speed Advantage: Direct handover to China Post, no transit to Hong Kong. The status of the parcel can be checked on the China Post Network on the same day after the parcel is delivered to the post office.
Delivery time
Mail the parcels to the post office before 12 noon on the same day, and check the status information on the official website of China Post after 8 PM. Its transportation time is roughly as follows:
5-10 days to Asian neighbors.
7-15 days to major European and American countries.
7-30 days to other regions and countries.
Operating Instructions
1.China Post air parcel can only be stamped with China Post declaration form, not HongKong Post declaration form;
2. The recipient's name and address must be complete in English;
3. The items, quantity, weight and value in the China Post parcel declaration form shall be filled in by the customer;
4. China Post parcel customs declaration on the sender's signature, please sign their Chinese name;
5. The packaging should be in good condition and not easily damaged. In addition to the address label on the outside of the packaging bag, try not to bring other unrelated marks; For fragile goods, it is best to have fragile goods logo on the outer parcel, and address label on the middle position of the front of the parcel.
Disclaimer
1. Loss or damage caused by inherent defects or essential ingredients of the consignment; Or the delay of customs clearance caused by the destination customs authorities due to the suspected illegality of the shipment; False commodity description, false declaration, under-declaration or other reasons resulting in the goods being confiscated, destroyed, confiscated or detained;
2. Improper packing causes delay or damage to the shipment;
3. Delay in delivery and failure to complete the additional service due to change of recipient's name or address or re-posting of undelivered returned items;
4. When the mail is delivered, the parcel is intact and there is no trace of disassembly. The recipient has signed for it according to the prescribed procedures, and the recipient later finds that the internal document is lost or damaged;
5. Delay, loss or damage caused by natural disasters, political factors, labor unrest, nuclear explosion or war.
Parcel return problems
Postal parcels may be returned to the sender's address from abroad if the destination address is incorrect or rejected by the recipient. There is no postage charge for returning it. After returning it, the sender can go to the post office to collect the mail.
About the compensation
For registered parcels, once it is confirmed that they are lost, you can claim compensation from China Post. China Post will assess the value of the goods and pay compensation. Usually you can get two or three times the shipping cost. The registration fee is non-refundable.
For regular mail, you will not receive any compensation.
Insurance services
Postal parcels can provide insurance services, you can apply for insurance from the post office, the rate is low, the procedure is convenient; The specific premium can consult China Post or insurance company.
FAQ about parcel tracking China
China Express Tracking Number Format
The tracking number (Shipment ID) of China Express consists of 13 digits. It starts with "CT" and ends with "CN". There are 9 digits between them. For example CT123456789CN
Why does the status of my package stay at "Ship to Exchange Departure"?
Sometimes tracking information is not updated in a timely manner. Another possibility is that your package has left China, but the following status cannot be tracked because the destination country does not support China Post tracking.
When will I receive my parcel?
It depends on which China Post service you choose. Usually, it takes 7 - 20 working days for AIR and SAL mail and 40 - 70 days for surface mail. If there are any delays, it can take up to 180 days. You can check the status through our tracking tool. For urgent packages, it is recommended that you pay more for airmail.
I found PVG/PEK/FOC/CAN when tracking my package. What do these abbreviations stand for?
These are the IATA codes for the airports. PVG is for Shanghai Pudong Airport. PEK is for Beijing Capital International Airport. FOC is the ITIT code for Fuzhou Changle International Airport. CAN is the airport code for Guangzhou Baiyun International Airport.
I ordered an item from China and was given a tracking number, but the tracking information says "Opening". What does this mean?
China Post provides online tracking service for registered parcels, but sometimes the information is not clear in English.
"Collection" means the parcel is received by the post office; "Opening" means the step of customs inspection; "From outbound office" means the parcel is ready to be shipped to the destination country.
What is the reason that my tracking number has no tracking record?
If your tracking number is not tracked, it may be because you have entered the wrong number. You should make sure that you have entered the correct number. Also, it takes some time for the shipping information to show up in the parcel shipping software after you send the package. We suggest you wait for one or two days and check again. If you still can't see the record, please contact China Post official customer service.
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