Coping with Delivery Exception Challenges

A delivery exception status occurs when a carrier is unable to complete a delivery due to temporary issues that have occurred during transit. These issues could be related to the package or freight being held up in transit, and despite being scheduled for delivery, the delivery route is obstructed by something causing a delay. In some instances, carriers will provide an explanation about the reason for the delay, although this is not always the case.

Delivery exception delays can occur due to issues with the package itself, such as damage sustained during transit or with the intended destination, such as the recipient's place of business being closed or no one available to sign for the package. There are also instances where the delay is caused by obstacles encountered while transporting the package to the destination, such as extreme weather conditions that prevent the package from being transported by air.

Six Reasons of Delivery Exceptions

Delivery exceptions can be frustrating for both shippers and recipients, but understanding the common types of exceptions can help you prepare for potential delays and minimize their impact. Here are six of the most common delivery exceptions and what they mean:

1. Incorrect address: When the address on the package is incomplete, unclear, incorrect, or undeliverable, it increases the chance of a delivery exception. This is especially common when dealing with international shipping.

2. Weather delay: Severe weather conditions like winter storms, wildfires, or hurricanes can make delivery routes impassable, leading to delays.

3. Lost in transit: Even if everything is going according to plan, a package may be lost in transit. If the package cannot be located, this can be the most severe type of delivery exception.

4. Damaged package: If the shipping label is damaged or illegible, it can prevent delivery. Similarly, if the package itself is damaged, it might be necessary to cancel the shipment and immediately send out a replacement.

5. Delays due to customs: International shipping can be complex, and delays can occur if there is an issue with a package in customs. These can range from delays at ports and package reviews to lacking paperwork and incorrect tariff codes.

6. Security or regulatory delays: Your shipment may be delayed or even returned if it is refused or improperly shipped. This can include trying to ship hazardous materials illegally or if there’s a security concern at the recipient location. If you do not meet their standards for labeling or other information, not only might your package be delayed, but you’ll likely not get a refund or credit for the transportation charge.

What are the Impacts of Delivery Exceptions on The Business?

Delivery exceptions affect customer satisfaction and no compensation for delayed delivery will make your customers happy.

Although the exceptions are unpredictable, unexpected delays shall be avoided by taking strategic measures to enhance the service.

Reputation

Delivery exceptions can have a significant impact on the reputation of a business. Negative feedback from dissatisfied customers can spread quickly through social media platforms, online reviews, and word-of-mouth. This can lead to a loss of potential customers and damage to the company's brand image.

On the other hand, successfully managing delivery exceptions can enhance a company's reputation. By quickly resolving issues and keeping customers informed, businesses can show that they prioritize customer satisfaction and are committed to providing high-quality service.

Operational efficiency

Delivery exceptions can also impact the overall efficiency of a business's logistics operations. The need to reschedule deliveries, track down lost packages, or deal with customs delays can lead to additional workload for employees and potential disruptions in the supply chain.

To mitigate these impacts, businesses can implement proactive measures such as investing in reliable tracking and monitoring systems, optimizing delivery routes, and ensuring that all necessary documentation and labeling requirements are met.

How Can eTower Help With Delivery Exceptions?

eTower has a unique abnormal inspection and processing system to monitor the abnormal status of parcel and provide feedback with processing solution in time, so as to facilitate users to find and correct errors in time and help customer reduce losses and improve efficiency.  If you want to know more information and other applications, welcome to contact us, please visit our website at https://www.etowertech.com/ . We will be happy to help you out!