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FAQs
FAQs
General
Operation
Technical
Q
I have no experience with SaaS software services. Will it be difficult to use?
A

We aim to provide customers with a faster and more convenient system. Feel free to contact us if you have any questions about the system and how to use it.

Q
How does the system help me reduce my costs?
A

No need to own IT team, we are your IT team and we are responsible for all professional system development and maintenance. We have lots of features and modules to use directly.

Q
How should I monitor my data?
A

You could monitor everything in Admin and integrator module, for example manifest, users, billing etc.

Q
Is the system difficult to operate? How long will it take to deploy?
A

Compared to the TO C platform, it is somewhat difficult to get started. However, for most of us, you can master it quickly in a short time through systematic introduction and learning.

Q
How to ensure the stability of network and data?
A

We have an excellent development team, which support the security and stability of the system. This is also the premise of our cooperation.

Q
If I develop new features and new business, can the system meet the iterative updates required?
A

Of course. eTower aim to provide customers with a convenient, fast, efficient platform. One of the things we care about is the user experience. As long as we can bring customers a better use experience, we are willing to try and work hard.

Q
Is it safe to store data on the cloud server?
A

The cloud server provider selected by eTower is the AWS cloud service of Amazon, a world-renowned cloud service provider. At present, Amazon has deployed cloud server clusters in many countries, as well as an impeccable multi-line remote disaster recovery scheme, and has a good reputation of commercial confidentiality. eTower also signed a data confidentiality agreement along with the contracts with all customers, and developed a strict internal control and management system, regarding customer data security as our lifeline.

Q
What is the Amazon Linux version eTower is supported on?
A

Amazon Linux2, Amazon Linux 2023

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Headquarter: 9th Floor, Building A, Zhongyin Plaza, Zhoujiazui Road, Hongkou District, Shanghai
South China Office: 30th Floor, Tower T2, Runhong Building, 75 Meiyuan Road, Sungang, Luohu District, Shenzhen, China
Beijing Office: Room 623, Building B, CIFI Air Harbor Center, Shunyi District, Beijing, China
Contact Us
Headquarter: 9th Floor, Building A, Zhongyin Plaza, Zhoujiazui Road, Hongkou District, Shanghai
etowermkt@walltechsystem.cn 400-665-9211